Anonymous
map-marker Newark, New Jersey

Clove Cigarettes Store.com are Thieves

I sent money via Western Union for 3 cartons. Clovecigarettesstore.com claimed they were unable to process it, and that it was an invalid claim number. I called Western Union and they told me it had indeed been processed and that the people at clove cigarettes store had receipt of the money. So to sum it up, I sent them $150, they received the money, lied that they did not and I have nothing. Do not use under any circumstances. Do not use under any circumstances Do not use under any circumstances (trying to reach my 100 minimum word count requirement)
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Loss:
$150
2 comments
Guest

Me too

Guest

how could...i get what i purchase for.

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angrygurrrl
map-marker Charlotte, North Carolina

Beware Clovecigarettestore.com

I made the mistake of using this company to order clove cigarettes. My shipment was refused by customs, for the first time ever, and has not been CONFISCATED, but returned to the company. They refuse to re-send the package or to issue a refund. I have filed a dispute with Alert-pay and my bank. It is not the first time I have used this company, but I have had minimal problems to this point (despite an issue with Bali payment which my bank refunded). I am frustrated and angry, and "James" at info@***.com actually had the nerve to threaten me though I've done nothing illegal. Not only that, he resorted to childish information and threatened me with libel and defamation of character, as well as sharing my personal information with other companies. DO NOT DO BUSINESS WITH THIS COMPANY! I am personally notifying anyone that might be able to do anything about this company and its subsidiaries/related companies. That includes Customs and Border Patrol, ATF and anyone else I can think of.
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Loss:
$160
fedupinhampton F
map-marker Livingston, New Jersey

Clove Cigarettes Shop & Their Affiliates

I am having the same "horrible" experience with online purchases through CloveCigarettesStore as others who have posted here. I have had problems in the past, and am currently dealing with my latest issue with their online stores. There are several different websites to purchase "clove" cigarettes out there on the "world wide web", but they all seem to come back to the same "one" company. Their sites "promise" they "guarantee" "purchases" made through their "secure" websites. Once again, I am having problems getting my product sent to me. I have always "paid" with a credit card through their "secure sites". On September 30, 2010, my MasterCard was charged for a purchase I made that same day through clovecigarettestore.com (Sampoerna Mild Menthol Cloves). Here we go again....They are now telling me they have not received payment from the company "they" chose to process my credit card. Today is October 16, 2010 -no cigarettes! Where is their "promise" of "customer service"? Where is their guarantee? I should have already received my order at home here in the US, by now. It seems their "guarantee" is as empty as my wallet! I am out $140 (US) I must wait around to see if I ever have any "resolve", and receive my product in the mail....Frustrated Tour Guide
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24 comments
Guest

Do not order from this site! They will place your order take your money and never send you your order.

I emailed them several times concerning my order but never heard an answer from them. I'm currently fighting to get my money back because of these thieves!

Guest

I sent a moneygram to CloveCigarettesStore.com and they did not send order nor did they respond to numerous e-mails. On the order page, my order shows as "processing".

Guest

I ordered from clove cigarette shop a few times when I lived in Pasadena. I moved to LA since and they changed how we can pay.

I wired the money through my bank. My package made it to LA but never to me. It was held by customs, mis-routed and sent back to them. They said they will take half out and resend.

I finally said ok but THEY NEVER SENT THEM! I asked several times and then told them they were a fraud. My bank is researching it now. If I get my money back it will be a miracle.

No customer service at all. Now they have my package and money.

Guest

I saw this review after I ordered and paid via Western Union, and I was worried. Turns out I was worried for nothing.

I got my package today, less than a week after payment was picked up. I can't speak for these others, but I merely sent them my Western Union# and referenced my order number when the money was there, and then again after I got confirmation of pickup, they provided a tracking# and I tracked it through customs and then though USPS until it arrived.

Guest
reply icon Replying to comment of Guest-434581

which company did you order from?

I have been having difficulty hearing back from clovecigarettestore.com but had been doing business with them for 5 years. now he hasn't answered my last 4 -6 emails but he doesn't have any of my money, so I'm not out anything but I need more cloves.

Please advise me of any website you've had success with and trust.

thanks very much.

Guest

Did you guys receive the cigarettes from clovecigarettestore? It's been over a week and I got no tracking number, all it says is processing and they haven't been responding to my emails, anyone else have this problem?

Guest

I recently ordered from sale cheap cigarettes.com via PayPal and the order was returned to them from customs because it was deemed prohibited. Their site says they're not responsible for lost or confiscated packages via customs.

My package was sent back to them. I can tell by tracking ID.

When I contacted the gentleman at sale cheap cigarettes.com I offered to pay for additional shipping to resend my package once they receive it. The person I dealt with was very rude and threatened to ban me from other clove sites so I canceled my PayPal payment and got my money back

Guest

Clove Cigarette shop would only accept western union or money gram. Sent once in Feb 2011 and recieved order with little problem.

Ordered 6/8/2011 sent as instructed via western union. Recieved email stating they could no longer accept payment under mane Fian Fian ( specified in instructions) and to resend with different name. Tracked payment via Western Union and payment was picked up BEFORE I even recieved email re inability to pick up. Informed them the money had been picked up and I expected order sent aND TRACKING NUMBER within 49hours.

Suprise... heard nothing.

I'm out total 170.00 and far past angry. I beleve the site is a scam and would like any advice regarding recourse.

Guest

Full name : Bindy E Wuertenberg

Address : 827 Parkcrest Dr.

Apt. B

City : Saint Charles

State/Region : MO

Zip : 63301

Country : USA

Phone : 636-946-****

Fax :

Guest

Hello Bindi,

I think you wrong and this sis really ***.

Fian is not Bali payment and I already spoke with them.

I bought from them/ SaleCheapCigarettes until today is was satisfactory and please correct of your statements.

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z H
map-marker Dallas, Texas

Beware - ClovecigaretteStore.com

I purchased $46.95 worth of Djarum Blacks from this site and have yet to recieve them. Though my bank clearly has record of a cleared transaction the day after I placed the order (2/10/10), I have no acknowledgment of the shipped product or tracking number. Two emails sent, one answered stating my payment was never recieved or processed, to which I replied stating the aforementioned. As expected, no answer. Fellow clove smokers, save your money, purchase elsewhere, and be cautious of this company. It's now 7 days since my transaction cleared - where's my product? Save your money for a better company with better ethics and customer service.
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9 comments
Guest

This site used to work well, no problems. Then mid last year, things went downhill.

They switched payment names several times, and they all were banned from online merchants. Then they'd tell you it was your issue to resolve if a payment was stuck because their name was blacklisted. After they gave me a variety of names to make payments to, all of which were blacklisted, and got my moneygram account shutdown/flagged, I gave up...

I found two other shops. great experiences with both so far:

http://www.clovecigarettesmarket.com/

http://www.inacigar.org

Guest

I highly doubt Greenz post was fake. I actually made a complaint with your company on another website, and after a few correspondences you threatened to publish my personal address, even to the bank statement.

This actually worked for you, as when I reported it to the complaint site, they deleted everything, not just the record, but my account as well. Fact of the matter is people actually have brains and can use other tactics to make sure you don't INVADE THEIR PRIVACY.

People, watch out - their business is hit and miss.If you order and it goes well, great. But if it doesn't, don't say you weren't warned.

Guest

I have never had an issue with this company. Ordered 3 or 4 times and received my order, also got them SUPER fast. I live in the US as well, no issues at customs.

Guest

:(

CloveCigarettesStore took my money and have not shipped my cloves. The sale of cloves in the US is banned but not buying them (unless they were confiscated, of which you receive notification via Customs)

They threatened me with this when I tried to get my money back:

Please note: I will not suggest you issuing this transaction with the third party because you and your credit card will black list by them and the other side I will listing your profile to all public forum, social network and report you to Jenkins Act, Tobacco Tax Administrator and Bureau of Alcohol, Tobacco, Firearms, and Explosives (ATF/TTB) www.atf.gov and www.ttb.gov that you the one of our bad customer.

Guest

I placed an order on 10/05/2010, it's now November 19th. I have my bank statement where bali withdrew what my total was ,probably before i even hung up!!NO E=MAILS NO NOTHING 71.234.84.20

Guest

When you submitted your payment and we never received any payment with the nick name or real name "Greenz"... How ar you or You're LIAR... FAKE...

Guest

This customer reviews is FAKE and each of customer trouble is fixed.

This customer never provide of the purchase order number and payment transaction.

Sincerely,

CloveCigarettesStore.com

Guest

Thank you for your comment. I am aware of the ban though, which is why I placed the order with them do to their compendium of positive reviews.

If they were held in customs do to that ban, I would've recieved notification - however, my product was never shipped out and my payment hasn't been acknowledged. I do have concrete proof of a cleared transaction, however.

I did recieve a message from a rep after posting the same review on another review site, so hopefully some progress will be made. Thank you again for your comment,

greenz

Toby R Rmm

The Food and Drug Administration recently banned the sale of clove cigarettes in the US, as well as the sale of cigarettes in flavors other than regular and menthol. They do this mainly because flavored cigarettes encourage children/teenagers to start smoking. That ban could be why you haven't received your cigarettes.

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